Ordering Info for Custom Imprinted Ornaments
Once you are ready to order, please call our ORDER line 800-761-XMAS or 305-745-2681 or 305 896 5565 , Monday through Friday 8:30 AM through 5:00 PM Eastern Time. Our customer Service Department is usually available on Saturdays or Sundays from 9:00 AM through 2:00 PM Pacific. If all lines busy, please leave a message and one of our Reps will return your call promptly.... we have multiple phone lines and during Christmas rush, our lines may get busy over capacity!
When you call in we usually ask for the following:
(You can use this page as your ordering guideline)
- How many ornaments are you ordering? (min. order is 50 units for acrylic ornaments 100 units for glass ornaments with front imprint or 144 units for surround print ornaments, you can order - any quantity = e.g. if a minimum order is 50 ornaments, you can order 50 or 53 ornaments or more.)
- What type of ornament? (Glass or Acrylic)
- If glass, which size? (2-5/8" or 3-1/4")
- What color of the ornament? (Glass color chart above, Acrylic - 7 Colors only - See Acrylic Ornaments detail page.)
- What ink color for the imprint? (see PMS chart for Glass, Acrylic has limited colors - see Acrylic ornaments detail page.
- If you have logo or electronic artwork, we shall provide you with email address to send it to. That email address is email@example.com If you do not have your artwork in electronic form, you can instruct us that you are mailing it to us and we shall scan it - be sure to provide nice, clear, large images if mailing. If emailing, send a TIF or JPG or EPS file in at least 300 DPI resolution. At times we can also extract logos from your Word Documents.
- Are you choosing one of our pre-designed borders or pre-designs? If yes, which one?
- What Type Font are you using?
- What do we inscribe on the ornament.
Payment terms are prepayment of the order when you you approve the proof. We accept Visa, MasterCard, AMEX or Company/Cashiers Check.
Physical address to send your artwork and payments to:
(Make Checks Payable to Stocking Factory, your credit card statement will show Stocking Factory as Merchant)
PO Box 420115
Summerland Key, FL 33042
Fax: 305 745 2683
Tel: 800-761-XMAS or 305 745 2681 or 305 896 5565
We ship world-wide. For international orders, please email to firstname.lastname@example.org with your order requirements and we shall be happy to quote freight base on your preferences. We frequently ship to Canada, Europe and Other Destinations. Please NOTE that for International destination there may be CUSTOMS DUTIES :::: ESPECIALLY IN CANADA - so you need to find out your additional expense from your Customs.
Shipping: for shipments within USA we utilize UPS or Fedex Ground. Expedited shipping is available upon request. We have found that US Postal Service has quite competitive international rates for international shipping via air, so based on your location we shall quote both USPS and Fedex/UPS air options.
Our Art dept is happy to create ornament design for you or you can create your own and unique design online.
This site is brought to you by Stocking Factory. We have been personalizing custom Christmas items over 20 years. Visit our other websites.